If You Have Not Received Your Registration Codes...
We send out the registration codes within 24 hours of the receipt of payment,
although most codes are sent out within a couple of minutes. We have nothing
to gain by withholding your registration codes, since a large part of our business
is from satisfied customers who continually purchase upgrades.
If you do not receive your codes after 24 hours, follow these guidelines:
1: Check your spam folder
The word "Lotto" in our email seems to trigger a lot of false positives with spam filters. So check your spam, or junk mail folder. It is always a smart practice to add "*@satoripublishing.com" on your white list of trusted email senders.
2: Verify that your email box is not full
This too, is common. If your email box is full, incoming email will not be delivered.
3: Contact us
Please contact us at support@satoripublishing.com. Include your phone number in the email! If you are having trouble receiving our emails, it is pointless sending you additional emails. We will contact you by phone.